The short version
If we're late, you get your money back. If we haven't started, you can cancel for a full refund. If something we promised is missing, we'll fix it or refund you. None of this affects your statutory rights.
On-time delivery guarantee
Every service has a stated delivery window. The clock starts when we have received both your payment and the details listed on the order page. Working days are Monday to Friday, excluding UK bank holidays. Anything received after 5pm UK time counts from the next working day.
| Service | Delivery window | If we miss it |
|---|---|---|
| Google Business Profile Pack (£79) | Within 2 working days | Full refund of £79 on request |
| Shopify Competitor Teardown (£49) | Within 2 working days | Full refund of £49 on request |
| AI Ops Starter (£199–£399): blueprint | Within 3 working days of payment | Full refund of the tier price on request |
| AI Ops Starter: working flow and handover | Within 10 working days of your blueprint approval and the access we need | Full refund of the tier price on request |
| Starter website (£449): private preview | Within 5 working days | Full refund of everything you've paid, on request |
| Website + AI chatbot (£849): private preview | Within 7 working days | Full refund of everything you've paid, on request |
| AI chatbot for an existing site (£279): working bot on a test page | Within 3 working days | Full refund of everything you've paid, on request |
For website and chatbot packages, each revision round is returned within 2 working days, and go-live happens within 1 working day of your approval, the balance and the DNS access we need.
If the deadline passes, you choose: a full refund, or wait for the delivery. If you ask for a refund after the deadline and we deliver anyway, you can keep what we send.
Cancelling before we start
You can cancel any order for a full refund at any time before we start work. Just email us. For AI Ops Starter, if you cancel after receiving the blueprint but before the build, we refund the tier price minus £60 for the discovery and blueprint work, and you keep the blueprint.
Websites & AI chatbots: deposits
Website and chatbot packages can be paid in full or with a 50% deposit. The balance is due when you approve the private preview, and we don't put the site or bot live until it's paid.
- Before we start: cancel for a full refund of everything you've paid.
- Preview late: full refund of everything you've paid (see the table above).
- Preview doesn't match the agreed brief and we can't put it right within your included revision rounds (2, or 3 in the bundle): full refund of your deposit.
- You decide not to go ahead after the preview for any other reason: you don't pay the balance, and we keep the 50% deposit for the work done. If you paid in full, we refund the other 50%. Nothing is published, and you can keep the copy we wrote for you.
- After launch: anything that doesn't work as agreed and is reported within 30 days is fixed at no cost.
The optional Care plan is monthly with no lock-in. Cancel any time before your next month starts; we don't refund part-months already begun unless we failed to provide the service.
If something isn't right
We provide our services with reasonable care and skill, as described on the service pages. If anything listed as included is missing, or clearly wasn't done with reasonable care, tell us within 14 days of delivery. We'll put it right within 2 working days. If we can't, or it still isn't right, we'll give you a full or partial refund that reflects the problem.
For AI Ops Starter, bugs in the scoped flow that are reported within 14 days of handover are fixed at no cost.
If you're buying as a consumer
Most of our customers buy for their business. If you buy as an individual consumer, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 give you 14 days to cancel a service contract from the day it's made.
- If you ask us to start within those 14 days and then cancel, we'll refund you minus a proportionate amount for work already done.
- If we've fully delivered the service at your express request within the 14 days, and you acknowledged that you would lose the right to cancel once it was complete, the right to cancel no longer applies. Our other promises on this page still do.
Your rights under the Consumer Rights Act 2015 are not affected by anything on this page.
What isn't grounds for a refund
- Outcomes we never promised, such as rankings, calls, traffic, sales or reviews. We are clear throughout that we can't guarantee these.
- Delays caused by missing or incorrect information, or access you haven't provided. The clock pauses until we have it.
- Third-party costs you paid directly to other providers, such as SMS credits, n8n, Make or Zapier plans, domain names, booking tools or chatbot AI usage.
- Changing your mind after a service has been fully delivered, except where the law gives you a right to cancel.
How to ask for a refund
Email connect@workrush.co.uk with your PayPal name or transaction ID and a line explaining why. We reply within 1 working day and send approved refunds through PayPal to the original payment method within 5 working days (and never later than 14 days). PayPal may take a few days more to show it.
If you're unhappy with how we've handled a refund, you can also use PayPal's own dispute process.